ORDERS & RETURNS

We aim to ship all orders within 2 working days. If you would like to return your order, please email us at Hattie@codechroma.co.uk and we will organise a pre-paid postage label to be sent to you. Orders must be returned with 14 days of receipt. The customer is responsible for the return and tracking of the package, until we receive it safely.

All orders must be returned in their original packaging, for a full refund to be issued.

PRE-ORDERS

We will endeavour to ship our pre-orders as close to the time stated online as possible, if not then before. Please bear with us. We only produce limited runs of each colour and style, as we're not really into the whole mass produced thing. When you place your pre-order, you will pay the full amount, and this will secure your product for you. If you no longer wish to wait for your order, a full refund will be given if you notify us within 14 days.

If you missed your style and would like to be added to the waitlist for pre-orders, please drop us an email hattie@codechroma.co.uk

RE-PACK

Once you receive your order, please help us in our mission to reduce waste by returning your RePack. Just fold the empty RePack letter to its original shape, make the return flap visible and simply drop your empty RePack into a letterbox. The postage has already been paid, so you it won't cost you a thing.

 Re-packs are designed to be used between 20 – 50 times, reducing waste, the consumer’s carbon footprint and rubbish immeasurably.